E-learning is an innovative training solution that enables teams to be trained remotely in an interactive, fun and uniform way. Learning CRM and Epistema join forces to offer a wide-ranging e-learning solution for call centres.

• Expert advice on assessment and training strategies in call centres
• A dedicated e-learning training catalogue
• A customised software solution

  This solution enables call centres to improve their quality and performance ratios.

 

On the occasion of the release, Epistema and Learning CRM are organising a presentation breakfast.   Tuesday, November 17th in Paris IX

Julien DUFOUR, Epistema Consultant, in partnership with Philippe RIVERON, CEO of Learning CRM, will be moderating this event.

Theme: The state of the art of training in call centres, or how to innovate by integrating e-learning into the training plan.

• Unveiling of a new e-learning catalogue “The essentials of customer relationships” by Philippe RIVERON
• Presentation of the LMS – Learning Management System – platform by Julien DUFOUR
• Advantages of the strategic partnership of Learning CRM and Epistema for customers
• Demo and testing of new tools.

Agenda :

8.30am: Welcome, breakfast and presentation by speakers

9.00am: State of the art of training in call centres

Philippe Riveron, CEO of Learning CRM

9.15am: Presentation of the new e-learning catalogue

Philippe Riveron, CEO of Learning CRM

9.45am: Presentation of the LMS platform

Julien Dufour, Epistema Consultant

10.15am: Presentation of the partnership between Learning CRM and Epistema: creation of a long-term training strategy

10.30am: Demo and testing of new tools

11am: End of breakfast

Practical information:

Date and time: Tuesday 17 November from 8.30am to 11am

Free entry by registration

Venue: Edouard VII Conference Centre, Paris – Download map

To register, contact:

• Epistema: Sophie Gablin on 04 93 74 14 26 or at sophie.gablin@epistema.com
• Learning CRM: Amandine Jung on 01 53 56 70 65 or at a.jung@acticall.com